1. What is included in the Trip Price?
We do attempt to make every effort to ensure that clients are fully aware of what costs are included in our safaris to avoid any extra hidden costs. Our price includes ground transport for the duration of the accommodation, safari, equipment (including camping chairs, tents and mattresses), specified entrance fees and national park fees, three meals each day (where indicated) & drinking water.
2. What is not included in the Trip Price
Airfares, airport taxes, visas, travel insurance, curios, excess baggage charges, alcoholic & soft drinks, optional activities etc., are not included in the tour price. Meals other than those that are specified are also not included. Money will be needed for accommodation and meals before and after the trip, transfers and/or additional excursions are not included in the trip price.
3. Health & Age Recommendations
The client should acknowledge that they are aware of the proposed itinerary and shall confirm that he/she is medically fit, in both good physical & mental health and able to embark on the trip. Any client with a pre-existing illness or medical condition must declare the nature of such condition to Safari Joe before the commencement of the trip, failure to do so may result in the cancellation of his or her booking. Every client over the age of 65 is required to submit a medical certificate of fitness prior to the start of the tour. For all our Adventure Safaris, we have an age limit of 70 years. For all our Lodge Safaris, we have an age limit of 80 years. Children under 18 years of age must be accompanied by an adult. Please contact your local travel clinic or doctor for the latest health advisory. Good medical facilities are not always readily available in some of the more remote areas we visit. All prescription medication should be carried with you, also with a copy of the prescription. A precaution against malaria is very essential. An International Vaccination Certificate against Yellow Fever must be obtained before you travel.
4. Travel Insurance
Travel insurance is compulsory. We recommend that you purchase comprehensive travel insurance covering medical expenses, emergency travel, cancellation, curtailment, personal accident, personal baggage and money loss at the time of booking your trip. Insurance can be arranged by your travel agent. It is your responsibility to ensure that adequate travel insurance is obtained. Safari Joe shall not be liable in any way whatsoever should you fail to do so.
Bookings will be confirmed upon receipt of your Booking Form and Deposit (25% deposit per person is required at the time of booking). This deposit is strictly non-refundable. The deposit constitutes part of the booking terms & conditions and Safari Joe reserves the right to cancel a booking in the event of the deposit or part thereof not being received by the due date specified. Once a booking has been confirmed, Safari Joe guarantees not to surcharge on the price of the trip. However this guarantee does not cover increases in airfares, taxes, visas or local operator costs. Any increase in the booking price brought about by the fluctuation in exchange rates between the date of quotation and the date of final payment will be for your account.
6. Final Payment
Upon receipt of your deposit we will send you through a guide of what to bring as well as any further useful information. Final payment for a booking must be irrevocably credited to the account of Safari Joe at least 60 days prior to the date of your departure, unless a specific arrangement have been made and confirmed in writing by Safari Joe. Any booking made less than 60 days prior to the date of departure must be accompanied by the full price quoted, unless otherwise agreed in writing by Safari Joe. Final invoicing is based upon the quoted/confirmed price, less any deposits paid, plus any additional charges (including but not limited to any disbursement incurred on your behalf by Safari Joe) that may have been accrued in terms of this agreement. Payment of any such invoice must be made in full, without deduction, on the due date, notwithstanding cancellation of any part or all of the services booked by Safari Joe.
If for any reason you should need to cancel you must notify us immediately in writing. Notification of cancellation will only be effective once received in writing by us. If you cancel your booking, the following cancellation charges will apply:
More than 60 days: Loss of your Deposit 25% of the safari cost
31 - 60 days: 50% of the trip cost
15 - 30 days: 75% of the trip cost
0 - 14 days: 100% of the trip cost
Safari Joe will endeavour to provide the services required by the customer, however in the event of a cancellation of the booking by or on behalf of you, for any reason whatsoever, partially or in full, Safari Joe reserves the right to claim the services, communication, administration and cancellation charges which will include, but not be limited to, any charge levied by a supplier against Safari Joe in respect of said booking. Safari Joe reserves the right to cancel and discontinue any booking in respect of which the payment has fallen into arrears, and in the event of this right being exercised, the balance still owing will immediately become due and payable on demand.
8. Luggage Allowance
Luggage allowance is limited to one medium sized travel bag/suitcase/backpack or a soft holdall, plus a sleeping bag, but not exceeding 15 kgs. A small daypack is also recommended. All luggage is carried at the passenger's own risk, Safari Joe reserves the right to exclude certain baggage at their discretion.
9. Peripheral Requirements
Safari Joe will endeavour to assist you in obtaining or meeting the requirements for visas, health documents, insurance, use of credit cards, customs and immigration regulations as well as other peripheral requirements or services falling outside direct travel arrangements. However, due to the constant changing nature of such peripheral requirements and services, Safari Joe will not be liable for ensuring that these requirements and services are provided correctly, promptly or at all, nor the accuracy of any information or any lack of information relating to such requirements and/or services.
Each client is responsible for ensuring that their passports and any other travel documents are valid for the duration of the safari plus at least six months afterwards. Travel documentation such as passports and visas are not included in the trip price.
Accommodation is on a sharing basis (two adults). If you do not wish to share accommodation a single supplement fee is applicable. In certain locations there is the option for clients to upgrade to rooms at an extra expense to themselves.
While all precautions are taken to ensure our passenger's safety and enjoyment on these trips, travel carries some measure of inherent risk including, but not limited to, the hazards of travelling in underdeveloped areas where road conditions and other facilities may be poor or lacking; the forces of nature, and accident or illness in remote regions without means of rapid evacuation. Safari Joe and/or its agents and suppliers shall not be liable and do not accept any responsibility for any client in respect of loss, injury, illness, damage, accident, fatality, delay or inconvenience caused in any manner whatsoever from time of departure to time of return or for a change of itinerary due to any acts of terrorism, acts of God and government, neglect, accident, error or omission, caused by any of these suppliers or independent contractors, their employees, representatives or any event beyond the control of Safari Joe. In the unlikely event of Safari Joe cancelling a trip, all money paid out to Safari Joe will be refunded in full. Safari Joe will not be liable for any other expenses incurred by the client.
13. Viewing Animals
Please be advised that all wild animals are potentially dangerous. Please do not disembark from the vehicle in non-designated areas unless told to do so. When it comes to game viewing, please understand that there are no guarantees. It is a privilege to see an animal in its natural habitat and bear in mind that animals are continuously moving to fulfil their ecological needs.
14. Changes to the Itinerary
Safari Joe trips have been organised many months in advance and it may become necessary to make alterations to your holiday. Occasionally we may be forced to make changes en route due to poor road conditions, weather, game movements, vehicle breakdown or other circumstances out of our control. A flexible attitude is important. No responsibility is accepted for delays experienced as a result of any of the above mentioned. Whilst every effort is made to adhere to the confirmed itineraries, Safari Joe reserves the right to effect changes should this be deemed necessary. In the unlikely event of a vehicle breakdown that is beyond our control and immediate repair, we will arrange to have the spare part sent to the current location in the fastest possible time. Safari Joe reserves the right to alter the itinerary accordingly in order to make up any time lost due to any unforeseen circumstances. In such cases, where an alteration to the trip itinerary is necessitated by, for example, a change in weather conditions, this does not constitute any ground for a refund. In the event of there being an unscheduled extension to the booking caused by flight delay, bad weather, strike or any other cause that is beyond the control of Safari Joe, it is understood that expenses relating to such unscheduled extensions (e.g., hotel accommodation and food) will be for your account. In the event that any supplier is unable to provide the service booked on your behalf, Safari Joe will endeavour to offer you alternative arrangements of similar classification and in the same area, wherever possible. Should you be unwilling or unable to accept the alternative arrangements offered by Safari Joe, any refunds to which you may be entitled is subject to the terms and conditions of the relevant supplier.
A booking is accepted on the strict understanding that the client undertakes to comply with the laws, customs, foreign exchange, drug and all other regulations of all countries visited on safari, as well as safety and security rules as outlined by Safari Joe on the trip. Do be aware that in the event that a client is found violating such rules or laws and regulations or otherwise prejudicing the safety or well being of the group or progress of the trip, we may terminate your trip with us without any liability on our part.
16. Marketing Materials
Any likeness or image of you secured or taken on any of our safaris may be used by Safari Joe without charge in all media for bona fide promotional or marketing purposes such as in brochures, video shows and the internet.